Shipping policy

SHIPPING & DELIVERY

1. SHIPPING PARTNERS & SHIPPING FEE

Orders placed on our website will be delivered using one of our international couriers and their third party partners around the world. All available courier options will be displayed for you to choose from at checkout. The shipping fee will also be displayed at checkout and may vary depending on courier, service and destination.

 

2. ORDER DISPATCH

Orders placed on our website are dispatched as soon as possible. Please allow us up to 2-4 business days to dispatch your order. We reserve the right to dispatch orders on a different scheduling at any time do not guarantee that orders will be dispatched in any specific time frame. If your order has not been shipped and you have questions please reach out to customer service.

 

3. DELIVERY TIME

Orders placed on our website have an average delivery time of 2-10 business days. We won’t be liable to you for any delay in delivering any products. 

4. DISPATCH LOCATION

Orders will be shipped from Sweden.

 

5. ERROR & DAMAGE

Orders placed on our website have a satisfaction guarantee. If you’ve received incorrect or damaged items please reach out to our dedicated Customer service team immediately for assistance. The error must be reported to Customer service no longer than 30 days after the order has been received. Issues reported later will not be taken into consideration. We are not responsible in case of lost package due to civil commotion, riots, malicious damage, adverse weather conditions, floods, drought, fire, epidemic, pandemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights. 

 

6. INCORRECT ORDER INFORMATION.

Orders placed on our website using incorrect information may be returned to our office in which case we have the right to charge the customer for shipping both ways. Lost orders due to incorrect information will not be replaced.

 

6. IMPORT FEE & DUTY.

Orders placed outside of the EU are subject to import fees, taxes or other duties related to the importing of the item. The customer will in this case be liable for this amount so that the package can be delivered. If they are not paid and the package is sent back to Svedneck the return shipping fee may be deducted from the refund. Same applies if Svedneck becomes liable for unpaid import fees, taxes or any other amount related to importing of the order.